Returns & Refunds

What is Card Bot's return policy?

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be unused, in its original packaging and in the same condition in which it was received.

Opened trading card products cannot be returned or refunded.

We also do not accept change-of-mind returns for sale items, mystery products or gift cards.

How do I request a return?

Contact us at support@cardbot.com.au and include your order number, the item you would like to return and the reason for the return.

Returns must be approved by our team before being sent back. Products returned without prior approval may not be accepted.

Are there fees for change-of-mind returns?

Yes.

For approved change-of-mind returns:

• Original shipping costs are non-refundable.

• A 10% restocking fee applies.

Return shipping costs may also be the responsibility of the customer.

What should I do if my order arrives damaged or incorrect?

Please contact support@cardbot.com.au as soon as possible.

Include your order number, a description of the issue and you MUST include clear photos of the product and packaging where applicable.

Our team will review the issue and help determine the appropriate resolution.

When will I receive my refund?

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds are returned to your original payment method.

Please allow approximately 2–4 business days after your refund has been processed for it to appear, depending on your payment provider.

What happens if I return part of a bundle?

If you return an item purchased as part of a discounted bundle, the remaining products may no longer qualify for the original bundle price.

Any refund may therefore be adjusted to reflect the price of the products you keep.