Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@cardbot.com.au.

Please include your order number and clearly explain the change you would like to make.

We process orders quickly, so changes or cancellations cannot be guaranteed once an order has been placed. If your order has already been dispatched, you’ll need to follow our returns process instead.

How do I contact Card Bot?

For customer support, email us at support@cardbot.com.au or use the form on our Contact Us page.

You can also reach us on:

Instagram: @cardbot_au
TikTok: @card_bot

Please note that our Melbourne fulfilment facility is not open to the public for shopping, order collections or general enquiries.

For in-person purchases, visit one of our Card Bot vending machine locations.

Need assistance?

If you still need help, our support team is available at support@cardbot.com.au.

You can also message us on Instagram at @cardbot_au.

What should I do if I have an issue at a vending machine?

If you experience a product, payment or vending issue, please contact our support team at support@cardbot.com.au.

Please include the machine location, approximate time of your visit, and any photos or relevant details so our team can investigate the issue as quickly as possible.

Where are Card Bot vending machines located?

Card Bot vending machines are located across major shopping centres throughout Australia, including Melbourne, Sydney, Brisbane, the Gold Coast and Perth.

For an up-to-date list of locations and exact machine details, visit our Locations page.

Will Card Bot be opening in more locations?

Yes. We’re continuing to expand our vending machine network across Australia and regularly add new locations.

For new openings and location updates, check our Locations page or follow us on Instagram @cardbot_au.

What trading cards are stocked in Card Bot vending machines?

Our machines stock a rotating range of popular trading cards, including Pokémon TCG, One Piece, sports cards and a selection of other TCGs.

Products and availability vary between locations and change regularly, so the range at each machine may be different.

What should I do if I have an issue at a vending machine?

If you experience a product, payment or vending issue, please contact our support team at support@cardbot.com.au.

Please include the machine location, approximate time of your visit, and any photos or relevant details so our team can investigate the issue as quickly as possible.

What is Card Bot's return policy?

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be unused, in its original packaging and in the same condition in which it was received.

Opened trading card products cannot be returned or refunded.

We also do not accept change-of-mind returns for sale items, mystery products or gift cards.

How do I request a return?

Contact us at support@cardbot.com.au and include your order number, the item you would like to return and the reason for the return.

Returns must be approved by our team before being sent back. Products returned without prior approval may not be accepted.

Are there fees for change-of-mind returns?

Yes.

For approved change-of-mind returns:

• Original shipping costs are non-refundable.

• A 10% restocking fee applies.

Return shipping costs may also be the responsibility of the customer.

What should I do if my order arrives damaged or incorrect?

Please contact support@cardbot.com.au as soon as possible.

Include your order number, a description of the issue and you MUST include clear photos of the product and packaging where applicable.

Our team will review the issue and help determine the appropriate resolution.

When will I receive my refund?

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds are returned to your original payment method.

Please allow approximately 2–4 business days after your refund has been processed for it to appear, depending on your payment provider.

What happens if I return part of a bundle?

If you return an item purchased as part of a discounted bundle, the remaining products may no longer qualify for the original bundle price.

Any refund may therefore be adjusted to reflect the price of the products you keep.

When will my order be shipped?

Most orders are dispatched within 1 business day.

Please allow up to an additional 48 hours during major releases, peak periods and public holidays. Singles orders may also require an additional 1–2 business days to prepare.

Once dispatched, you'll receive an email with your Australia Post tracking details.

What happens if my order contains a preorder?

Orders are shipped once all items in the order are available.

If your order contains a preorder item, any in-stock products purchased with it will be held until the final preorder item is ready to ship.

If you would like your in-stock items shipped sooner, we recommend placing preorder and in-stock products in separate orders.

How much is shipping?

Standard shipping within Australia is:

• Free on orders over $250

• $10 flat rate on orders under $250

Express shipping is also available at checkout.

Free shipping applies to Australian deliveries only.

When will my order arrive?

Once dispatched, Australia Post estimates:

• Express Shipping: 1–4 business days

• Standard Shipping: 2–8 business days

Delivery times are estimates and delays may occur during peak periods, severe weather or other disruptions.

Delivery timeframes begin from the date your order is dispatched.

How do I track my order?

Once your order has been dispatched, we'll email you a Track Order link to follow your parcel through Australia Post.

If you haven't received a shipping confirmation, your order has not yet been dispatched. This may include orders containing preorder items.

You can also track your parcel directly through the Australia Post tracking service.

What if my parcel is delayed or lost?

If your parcel is delayed, check your Australia Post tracking first for the latest delivery information.

If your order has not arrived within 20 days of dispatch, please contact us and we can assist with lodging an investigation with Australia Post.

For delivery issues, we recommend contacting Australia Post directly first. You can also view their guidance for delayed or missing parcels here.

Do you ship internationally?

Yes. International shipping is available to supported destinations through Australia Post.

Delivery times vary depending on the destination and shipping service selected. For current estimates, refer to the Australia Post international delivery guide.

Customs duties, import taxes and other fees charged by the destination country are not included in Card Bot's shipping charges and are the responsibility of the customer.

Free shipping does not apply to international orders.

What is a preorder?

A preorder is an item purchased before it arrives in stock, allowing you to secure it ahead of release.

Preorders must be paid in full and cannot be cancelled. Release dates are provided by distributors and may change, so please check the product listing for the latest date.

What if my order includes a preorder item?

If your order contains both in-stock and preorder items, the entire order will ship once all items are available.

If you'd like the in-stock items sent separately, please contact us. Additional shipping charges will apply.

How are products packaged?

We carefully pack every order to help protect your products during transit.

Depending on your order, we may use bubble wrap, air pillows, sturdy mailer boxes, protective padding and secure tape to help your items arrive safely.

When are products restocked? 

We regularly restock popular products, subject to distributor availability and demand.

If an item is sold out, select Notify Me on the product page to receive an email when it becomes available again.

Does Card Bot sell genuine products?

Yes! Card Bot sells genuine products sourced from Australian distributors and trusted international suppliers.

Factory-sealed products are supplied to us sealed unless otherwise clearly stated on the product listing.

What is Card Bot’s policy on resealed or tampered products?

Our policy covering sealed products, resealed product claims and suspected tampering is available on our Resealed Claims & Sealed Product Policy page.

Please refer to this page for our current policy and claims process.

How secure are payments on Card Bot?

Payments on Card Bot are processed securely through Shopify’s payment infrastructure and supported payment providers.

Card Bot does not directly store your full credit or debit card details.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as supported digital wallets such as Apple Pay and Google Pay.

Additional payment options may also be available at checkout, including Afterpay, Zip and PayPal Pay in 4.

Available payment methods can vary depending on your order and eligibility.

How do I use a discount code?

Enter your discount code in the Discount code or gift card field during checkout and select Apply.

Your eligible discount will be shown before you complete payment.

Some discount codes may not be combined with other promotions or discounts.

What currency are prices shown in?

All prices on cardbot.com.au are displayed in Australian Dollars (AUD).

Does Card Bot have a physical store?

Card Bot does not currently operate a public retail shopfront.

Our online orders are fulfilled by our team in Melbourne, Australia, but our fulfilment facility is not open to the public for shopping, order collection or general enquiries.

You can also purchase Card Bot products from our vending machines throughout Australia. Visit our Locations page to find your nearest machine.